Program Manager & Clinician- Healing Hearts

Program Manager & Clinician- Healing Hearts

The Center for Victims of Torture is hiring a Program Manager & Clinician at CVT’s Healing Hearts program to provide team leadership, program management and clinical mental health services (psychotherapy or social work). Additionally, they will ensure the smooth operation and delivery of services for clients, foster and maintain cohesive interdisciplinary care teams as they provide rehabilitative care to survivors of torture & war trauma, and develop the program through collaboration with local stakeholders and survivor communities. 

Position Details:                                         

• Location: St. Paul, Minnesota
• Reports to: Director of US Clinical Services
• Remote status: 40% remote, 60% In-person
• Full/part-time status: Full-time
• Hiring range: $74,000- $92,000, depending on qualifications
• Position is open to candidates who reside in and are eligible to work in the US

Program Overview:

Healing Hearts is a clinic-based program providing interdisciplinary mental health services. The Healing Hearts program operates in partnerships in two primary care clinics in St. Paul and provides dissemination activities following a randomized control trial study. Healing Hearts offers individual and community-level interventions for refugee survivors of torture and/or war trauma. Services are provided in-person at three sites and via telehealth.

Organization:

The Center for Victims of Torture works toward a future in which torture ceases to exist and its victims have hope for a new life. We are an international nonprofit dedicated to healing survivors of torture. We offer rehabilitation services to those who have been tortured, train partners around the world who can prevent and treat torture, and advocate for human rights and an end to torture. We are headquartered in Minnesota, and we have US offices in Georgia and DC, as well as offices in Africa and the Middle East.

Responsibilities:

• Program Management: Develop annual budget and manage program expenditures within budget parameters. Manage partnerships with primary care clinics. Create and maintain positive relationships with other program stakeholders. Participate in the development of project proposals and report writing. In collaboration with Research department, oversee the monitoring and evaluation outcomes for both programs. Participate in site visits or other meetings with donors.
• Staff Management: Build strong and cohesive teams that promote and value staff wellness. Hire, train, coach and develop staff members through ongoing feedback as well as formal performance management systems. Hold regular supervisory meetings with direct reports. Coordinate and facilitate team meetings. Ensure achievement of goals. Develop and maintain annual work plans. Coordinate workflow, resources and priorities. Oversee Healing Hearts internship program and provide supervision to interns as-needed. Provide clinical supervision as needed.
• Provision of health services (one of these):
• Targeted Case Management: Assess, plan, coordinate and monitor needs of clients.  Seek, develop and coordinate community referrals to facilitate biopsychosocial rehabilitation goals of clients. Assist clients in obtaining needed biopsychosocial services. Monitor and evaluate service delivery and client progress in meeting occupational, educational, social and other recovery goals related to clients’ mental health needs. Meet with client as needed and minimally once per month. Actively participate in termination and discharge planning. Inform clients of their rights regarding mental health services.
• Psychotherapy: Conduct initial interviews and make diagnosis of psychiatric disorders. Conduct individual psychotherapy sessions at a frequency determined with clients. Support the development and provision of group psychotherapy when feasible and allowed per COVID-19 guidelines.
• Physiotherapy: assessment, development and implementation of treatment plans, including therapeutic exercises, manual therapy, and ongoing evaluation and modification of the treatment plan as needed.
• Massage therapy: initial assessment of the survivors' needs, application of manual techniques to manipulate the soft tissues of the body to promote relaxation, relieve muscle tension and pain, and improve circulation
• Documentation: Complete clinic paperwork including session chart notes, diagnostic or functional assessment reports, treatment plans, closing treatment summaries.  Prepare other necessary documentation for  requirements of research team, clinic records and third-party reimbursement needs.
• Program Development: Lead the design, development and implementation of new program partnerships or models. Manage community outreach activities in an effort to build and maintain relationships with relevant refugee communities. Assist with development of additional community programming. Provide representation as the project leader at various community and stakeholder meetings.
• Other Duties: Participate in other department and organization-wide activities, meetings and trainings. Complete administrative responsibilities. Perform other duties as assigned.

Qualifications:

Required education, experience, certificates, licenses or registrations

• MA in psychology, clinical social work, nursing, health care administration, public health or related mental health field
• Licensure as an LP, LICSW, LMFT or LPCC in Minnesota. For applicants applying from states in the US outside of Minnesota, applicant must hold an active, graduate-level clinical license in another state and be willing to re-locate to Minnesota.
• 5 years of experience providing clinical services to survivors of trauma
• 2 years of experience successfully managing or supervising clinical and administrative professionals, preferably in a clinic setting
• Previous work experience with immigrant populations

Preferred education, experience, certificates, licenses or registrations

• Demonstrated success providing remote supervision to direct reports working in a hybrid environment
• Previous professional experience with survivors of torture or war trauma
• Demonstrated experience developing and implementing new programs
• Demonstrated experience developing grant proposals and participating creation of reports for funder
• Experience with or interest in health psychology and integrated behavioral health care
• Experience providing training to providers or other professionals

Competencies (knowledge, skills and abilities)

• Demonstrated success in managing projects by using effective techniques in organizational development, strategic management and partnership development
• Ability to successfully manage interdisciplinary teams working with high intensity trauma
• Experience with budget development and grants management
• Ability to use strategic plans to affect growth and change
• Strong working knowledge of Microsoft Office suite (Outlook, Word and Excel)
• Excellent interpersonal skills across cultures
• Excellent written and verbal communication skills
• Excellent skills in organization, attention to detail and time management (including the ability to meet deadlines)
• Interest in or commitment to human rights
• Knowledge of relationship-based therapy or social work models
• Demonstrated ability to work cross-culturally domestically or internationally
• Ability to maintain confidentiality, recognize appropriate boundaries, cope with emotionally stressful situations, and comfortably handle ambiguity in clinical work
• Flexibility and autonomy to work in fast paced environments of primary care clinics
• Proficiency to speak and write in a language in addition to English desirable: Karen, Burmese, Somali, or Hmong preferred
• Interest in engaging in community outreach efforts and promoting health equity through interdisciplinary clinical services
• Ability to travel daily to multiple office locations in the metro area

Work Environment:

• CVT has a COVID-19 vaccination mandate in place for US-based employees
• 2 medical clinics and typical office setting.
• Time spent on the computer is approximately 40%
• 60% of time spent in an office or clinic setting. Up to 40% of work can take place remotely

Travel: Ability to travel to a variety of locations within metro on a regular basis.

To Apply:  Position open until filled. Submit resume, cover letter and salary expectations to http://cvt.simplicant.com/

CVT is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization, regardless of race, color, creed, religion, national origin, sex, gender identity, sexual orientation, disability, age, marital status, veteran status, familial status, genetic information, or any other protected status. We encourage candidates with diverse backgrounds such as these to apply for this position.