Summary: The International Services Program Manager oversees international programs that provide high quality and unique rehabilitation services to survivors of torture and war trauma that operate in the context of large scale humanitarian crises and displacement due to conflict. The manager provides leadership over the program, ensuring achievement of all objectives, and holding responsibility for staff management (including technical experts and field-based program leadership), program development, operations, and risk management. Project portfolios assigned to the Program Manager shift over time; Program Managers are expected to be flexible as new opportunities emerge and organization needs change.
Program Management: Develop, implement and manage programs to optimize resources and ensure achievement of goals. Develop and manage program timelines and budgets. Develop strategic vision for country and regional programs to ensure sustainability, contextual relevance and local agency. Facilitate collaboration and communication between on-site program and headquarters-based staff, and collaborate with headquarters-level departments, including Research, Finance, Human Resources, Development and Technology, to achieve the goals of the program. Develop and maintain relationships with program partners. Travel to program sites for supervision and monitoring and evaluation.
Team Leadership & Management: Build and maintain a strong and cohesive team. Ensure achievement of goals; coordinate workflow, resources and priorities; and facilitate communication across the team. Hire, coach, mentor and develop staff members through ongoing feedback as well as formal performance management systems. Coordinate and facilitate team meetings.
Operational Management: Develop, update and ensure compliance with operational systems, including procedures, policies and standards, in the areas of human resources, financial management, procurement, and security management. Ensure country programs have contextually relevant staff policies, including performance management and professional development.
Program Development: Develop opportunities to expand CVT’s international work. Develop and manage relationships with potential and existing funders and other NGOs, government officials and other relevant partners to support existing and potential programs. Research funding opportunities, develop and submit program proposals, prepare reports required by funders, and coordinate site visits. Coordinate and participate in assessment trips.
Risk Management: Ensure development of country-level security management plans, including training plans and communication protocols, to achieve compliance with organization security management and framework, as well as donor best practice guidelines. Monitor, assess and mitigate risks associated with program operations. Participate in organizational risk management processes.
Other Duties: Participate in other department and organization-wide activities, meetings and trainings. Complete administrative responsibilities. Perform other duties as assigned.
Required education, experience, certificates, licenses or registrations
Preferred education, experience, certificates, licenses or registrations
Competencies (knowledge, skills and abilities)
Supervisory Responsibilities: Country Directors, Program Coordinators, Clinical Advisors
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, of up to 5 pounds (2.3 kg).
Travel: Ability to travel up to 30% time, primarily internationally, to locations that may be remote and lacking in amenities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands
Responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee from time to time as necessitated by organization needs