The Center for Victims of Torture is hiring a Service Management Advisor (SMA) that will provide technical support, mentoring, and training to their colleagues at the Center for Victims of Torture (CVT staff) and the staff of CVT’s partner organizations on effective service delivery operations, including project management and clinic management. This work is part of a 5-year USAID-funded capacity development program to benefit 12 torture rehabilitation centers around the globe. The SMA will collaborate with a team of technical advisors in three other fields (mental health and psychosocial support [MHPSS], program evaluation, and organizational development) to support these centers in improving the quality and sustainability of their MHPSS services. This position is for an advisor who will develop management capacity in others; the SMA will not manage projects or clinics directly.
Location: United States
Remote status: 100%
Number of Positions: 1
Hiring range: $79,000 - $99,000 per year, depending on qualifications
The Center for Victims of Torture works toward a future in which torture ceases to exist and its victims have hope for a new life. We are an international nonprofit dedicated to healing survivors of torture. We offer rehabilitation services to those who have been tortured, train partners around the world who can prevent and treat torture, and advocate for human rights and an end to torture. We are headquartered in Minnesota, and we have US offices in Georgia and DC, as well as offices in Africa and the Middle East.
Capacity Development: Advise, coach, mentor, and train CVT staff and the staff of independent torture rehabilitation centers; design tailored capacity development materials and deliverables (e.g., training materials, resources, guidelines) in collaboration with technical staff in relevant disciplines. Capacity development topics may include any of these aspects of service management:
Quality of Care: Identification and monitoring of evidence-informed practices to ensure client safety. Development, definition, operationalization, and monitoring of standards of clinical care. Development, definition, operationalization, and monitoring of clinical service pathways and referral systems. Development and oversight of accountability mechanisms to address client/beneficiary concerns and complaints and other ethical and standards of practice issues.
Clinic and Project Management: Development of budgets and management of program expenditures. Oversight and management of day-to-day clinical operations, including assignment of cases, projection of target client numbers. Development, definition, and operationalization of policies, procedures, and guidelines related to health program operations (e.g., code of conduct, client data protection, trauma-informed policies, staff support and self-care). Application of local regulations on health facilities and/or NGOs providing health services. Administration of grants and service contracts, including contract and grant management, billing, and compliance. Understanding and use of program clarity tools such as theories of change and logical frameworks in collaboration with other relevant disciplines. Maintenance and implementation of secure and efficient storage systems for protected health information (paper and/or electronic) in accordance with data protection standards. Coordination with Information Technology staff and consultants to develop and maintain digital safety practices for clinic systems. Oversight for implementation of regular clinical audits, filing system reviews, and compliance performance. Administrative supervision of clinic or program staff, including workload management and performance management. Support of evaluation policies among staff in all roles, including administration of evaluation-related assessment measures by clinical staff and fulfilment of organization-specific evaluation roles of staff.
Program Design and Development: Collaborate with team members to support an overall programmatic model that integrates the perspectives of these fields and their respective roles in effective service delivery. Contribute to design of organizational performance measures, assessment tools, and planning processes. Fully participate in ongoing program learning activities led by the monitoring, evaluation, and learning team (MEL).
Reporting and Administrative Duties: Cooperate with internal and external efforts to monitor and evaluate the program. Record and describe own activities in technical and donor reports.
Other Duties: Participate in other department and organization-wide activities, meetings and trainings. Complete administrative responsibilities. Perform other duties as assigned.
Required education, experience, certificates, licenses or registrations
Preferred education, experience, certificates, licenses or registrations
Competencies (knowledge, skills and abilities)
Supervisory Responsibilities: No administrative supervision responsibilities
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, of up to 5 pounds.
Travel: Ability to travel up to 15% time, internationally to locations that may be remote and lack amenities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands
Responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee from time to time as necessitated by organization needs
To Apply: Submit resume, cover letter and salary expectations by May 16, 2022 to http://cvt.simplicant.com/
CVT is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization, regardless of race, color, creed, religion, national origin, sex, gender identity, sexual orientation, disability, age, marital status, veteran status, familial status, genetic information, or any other protected status. We encourage candidates with diverse backgrounds such as these to apply for this position.