Bilingual Case Manager

  • 15 Dec 2021
  • Tuscon, Arizona, United States
  • Full-time
  • US-Based Positions
  • cvt-74009

Summary: The Bilingual Case Manager will provide case management services for the Poyecto Mariposa project on site at Casa Alitas migrant shelter in Tucson, AZ. This position will primarily provide remote tele-case management to asylum-seeking families as they move from Casa Alitas shelter to destination cities throughout the United States. Responsibilities will include on-site screening and intake assessment, referrals within destination communities, and trauma-informed support for families in movement. The position will also contribute to new program development and collaborate with Casa Alitas staff and volunteers.


Job Responsibilities:


Direct Case Management: Assess, plan, and coordinate needs of clients as they move to destination cities in-person and via telehealth platforms.  Map, develop and coordinate community referrals to facilitate stabilization and settlement in destination communities. Assist clients in obtaining needed biopsychosocial services. Inform clients of their rights regarding mental health, social services and immigration services.



Partnership collaboration: Collaborate with Casa Alitas staff and volunteers on managing referrals and intake for CVT services, and providing support as needed to Casa Alitas staff.



Client Documentation: Conduct and complete screening and intake documentation. Conduct needs assessment and destination services planning. Complete case notes and paperwork.  Review and update care plans. Document community referrals and contact information.



Team Collaboration:  Participate in clinical supervision, case consultations, and informal consultations as needed.



Other Duties: Participate in other department and organization-wide activities, meetings and trainings. Complete administrative responsibilities. Perform other duties as assigned.



Required education, experience, certificates, licenses or registrations

  • Bachelor’s degree in social work, psychology, in international studies OR equivalent work experience
  • 2 years of experience in direct services with migrant, immigrant, refugee or asylum-seeking populations


Preferred education, experience, certificates, licenses or registrations

  • 3 or more years of experience providing direct support in a social services agency with immigrant communities or in a migrant shelter setting
  • Demonstrated experience working with diverse communities
  • Demonstrated experience working with trauma and applying principles of trauma-informed care
  • Previous professional experience in the field of mental health


Competencies (Knowledge, Skills and Abilities)

  • Fluency in Spanish is required
  • Demonstrated understanding of the US immigration system, including asylum process
  • Excellent written, verbal and interpersonal communications skills
  • Ability to maintain confidentiality, recognize appropriate boundaries and cope with emotionally stressful situations
  • Knowledge of or ability to seek out community resources
  • Ability to work as a part of an interdisciplinary team
  • Ability to work independently and effectively manage multiple priorities and one's own schedule
  • Flexibility to adapt to changing program requirements and political climate
  • Ability to work in a dynamic context and respond to various needs
  • Working knowledge of Microsoft Office suite (Outlook, Word and Excel)
  • Commitment to engaging in human rights work, and diversity, equity and inclusion efforts within the organization


Supervisory Responsibilities: None

Work Environment:


  • Services are provided on-site at Casa Alitas migrant shelter and via telehealth follow-up
  • Time spent on the computer is approximately 70%
  • Time spent in virtual meetings is approximately 40%


Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, of up to 5 pounds.


Travel: Ability to travel to a variety of locations within Tucson metro

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions  

Responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee from time to time as necessitated by organization needs

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