Client Records Coordinator

  • 03 Feb 2019
  • St. Paul, Minnesota
  • Full-time
  • US-Based Positions

The Center for Victims of Torture is hiring a Client Records Coordinator to organize and maintain clinical records and systems in order to ensure the operations of the Client Services department are efficient, compliant with regulations and internal procedures and support high-quality care to clients.  The Client Records Coordinator will coordinate systems for Targeted Case Management, schedule client medical transportation and fulfill external requests for records. 

  • Targeted Case Management (TCM) Documentation: Submit and coordinate TCM enrollments, closures and county transfers. Assist with tracking ongoing TCM clients and their required paperwork in the Electronic Health Records (EHR) system. Provide follow-up communication to staff members or external stakeholders on tasks related to TCM.\


  • Medical Transportation Scheduling: Schedule client medical transportation for internal appointments and some external appointments as-needed. Coordinate with Client Services Insurance Coordinator on client eligibility for medical transportation and problem-solve ongoing issues with providers.


  • Internal Records Coordination: Work with Electronic Health Records Administrator to ensure continuity of client records in the EHR system. Assist with chart audits as-needed.  Coordinate storage and management of paper records.  Assist with the tracking of clinical measures and other internal record systems as-needed.


  • External Records Request Response:  Respond to external requests for medical records and provide follow-up (phone calls or faxes) for records needed and/or received. Obtain appropriate consultation from CVT providers in response to external requests.


Required education, experience, certificates, licenses or registrations

  • Associates degree required
  • Two years of administrative experience in a professional setting
  • Experience working with Electronic Health Records
  • Experience working with the healthcare system/health insurance (preferably Medicaid)


Preferred education, experience, certificates, licenses or registrations

  • Bachelor’s degree
  • Three or more years of administrative experience in a professional setting


Competencies (Knowledge, Skills and Abilities)

  • Strong computer skills, including experience with Microsoft Office (Outlook, Word and Excel)
  • Excellent written, verbal and interpersonal communications skills
  • Skills in managing multiple and competing priorities
  • Excellent skills in organization, attention to detail and time management
  • Interest in or commitment to human rights

To Apply:  Submit resume, cover letter and salary expectations by February 3, 2019

Affirmative Action/EEO/Minorities/Females/Vet/Disabled/E-Verify Employer

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